Return & Refund Policy

Last Updated: June 2026

At Nice Halwa, we take great care in preparing, packaging, and delivering our products to ensure the highest standards of quality and freshness.

Replacement or Refund Eligibility

You may be eligible for a replacement or refund if :

• The product received is damaged during transit.
• The wrong item was delivered.
• The product appears spoiled or unfit for consumption upon delivery.

Reporting an Issue

To be eligible for a replacement or refund, customers must:

• Report the issue within 24 hours of receiving the order.
• Provide clear photos or videos showing the issue.
• Share the order details for verification.

Claims reported after 24 hours of delivery may not be eligible for review.

Non-Returnable & Non-Refundable Items

Due to the perishable nature of food products, we do not accept returns or provide refunds for:

• Opened or partially consumed products.
• Personal taste preferences.
• Products improperly stored after delivery.
• Damage caused by customer mishandling.
• Order Cancellation
• Orders can only be cancelled before dispatch.
• Once an order has been shipped, cancellation requests cannot be processed.
• Refund Processing
• Approved refunds will be processed within 5–7 business days.
• Refunds will be credited to the original payment method used during purchase.
• Processing times may vary depending on the customer’s bank or payment provider.

Contact Us

For refund, replacement, or order-related assistance, please contact our customer support team:

Email:
Phone: